Returns & Cancellation Policy
At Total Sports Australia, we are committed to ensuring customer satisfaction by providing a fair and transparent return, exchange, and cancellation process in accordance with Australian Consumer Law.
Your Rights Under Australian Consumer Law
You are entitled to a refund, exchange, or store credit if the product you purchased has a manufacturing fault or meets one of the following conditions:
- The item does not match the description provided.
- The item develops a major fault within its warranty period.
- The item is not fit for its intended purpose.
- The item is unsafe to use.
- The item is significantly different from the sample or description shown.
Change of Mind Returns
We offer a 30-day return policy for change-of-mind returns, subject to the following conditions:
- The item must be in new, unused condition.
- It must be returned in its original packaging, with tags and labels attached.
- The return must be initiated within 30 days of purchase.
For eligible change-of-mind returns, a store credit (valid for 12 months) will be issued once the return is approved.
Please note that exceptions apply (see exclusions below).
Online Orders & Damaged Items
For online purchases, please inspect your order upon delivery.
If you receive an item that is damaged, defective, incorrect, or missing, please contact us within 48 hours of receipt to arrange an assessment or resolution.
Return Terms & Conditions
To qualify for a return, please ensure the following:
- Saleable Condition: Item must be in original, unused condition with tags, labels, and packaging intact.
- Proof of Purchase: A valid proof of purchase (invoice or receipt) is required.
- Return Window: Item must be returned within 30 days of purchase.
- Return Postage: The buyer is responsible for return postage costs, including the original shipping charge.
- Recommended Shipping: We recommend using registered post with signature on delivery to ensure safe return of goods.
Exclusions
The following items cannot be returned or exchanged:
- Cricket bats that show signs of use, marks, or have been oiled.
- Cricket nets and bowling machines (non-returnable for change of mind).
- Compression garments, socks, abdominal guards, and briefs (for health and hygiene reasons).
- Sale and clearance items.
- Custom or special-order items.
- Freight and delivery costs (non-refundable).
Refund Policy
Approved refunds will be provided as store credit valid for 12 months.
In rare or exceptional cases, a monetary refund may be processed at our discretion, with deductions for original postage costs and payment processing fees.
Cancellation Policy
If you wish to cancel an order after payment, please note that cancellation fees apply to cover transaction costs charged by payment providers.
Cancellation Fees:
- Domestic card payments: 2% of the total transaction value.
- International card payments: 4.5% of the total transaction value (includes 3% card fee + 1.5% currency conversion).
- PayPal payments: 5% processing fee.
- Zip & AfterPay payments: 10% of the total transaction value + 5% processing fee.
Total Sports Australia incurs these fees directly from third-party payment providers and therefore must pass them on for cancelled orders.
We reserve the right to exercise discretion in the event of any disputes.
Contact Us
For return or cancellation enquiries, please contact our support team at:
- sales@totalsportsaustralia.com.au
- admin@totalsportsaustralia.com.au
- accounts@totalsportsaustralia.com.au