Privacy Policy
At Total Sports Australia, we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) and relevant privacy laws. This policy outlines how and why we collect, use, and safeguard your information.
Why We Collect Your Information
We collect personal information to help us better serve you and enhance your experience with Total Sports Australia. Specifically, we use your information to:
- Assist with your transactions on our online store.
- Improve our products, services, and customer experience.
- Support our internal business operations and administration.
- Assist with inquiries, returns, and exchanges (as per our policy).
- Meet legal and regulatory obligations.
- Carry out other related purposes you would reasonably expect.
Without certain personal information, we may not be able to provide you with some products, services, or assistance.
Data Collection Policy
We may collect personal information about you during your interactions with us, including when you:
- Shop online with us.
- Submit an enquiry or contact our support team.
- Participate in a survey, promotion, or competition.
- Visit or interact with our online platforms, such as our website, social media pages, or other digital channels.
We may also collect information about you from third parties to help improve our service quality and your overall shopping experience.
How We Use Your Information
We may use your personal information to:
- Communicate with you regarding your orders, enquiries, or complaints.
- Fulfill and process your online orders or service requests.
- Provide updates, promotional offers, or marketing materials (if you have opted in).
- Improve our website, products, and customer service experience.
- Comply with legal obligations and prevent fraud or misuse.
You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Sharing Your Personal Information
We may disclose your personal information to trusted third parties who assist in operating our business, such as:
- Shipping and delivery service providers.
- Payment processors and financial institutions.
- IT, web hosting, and data storage providers.
- Marketing, advertising, and customer service partners.
- Product repair or warranty service providers.
- Insurers, auditors, and legal advisors.
We may also share information with our related companies or other third parties where you have provided consent or as required by law.
All third parties engaged by Total Sports Australia are required to handle your data in accordance with privacy and security standards.
Security of Your Personal Information
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Our team members follow strict internal security and data protection policies to ensure your information remains secure.
In the unlikely event of a data breach, we will take immediate action and notify affected individuals and authorities as required under Australian privacy laws.
Contact Us
If you have any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact us at:
For further information on privacy, please contact us:
- sales@totalsportsaustralia.com.au
- admin@totalsportsaustralia.com.au
- accounts@totalsportsaustralia.com.au